Shipping and Delivery
NOTE: Shipping times shown at checkout are estimates and may not account for holidays or non-business days.
| Service | Estimated Delivery | Cost |
|---|---|---|
| Standard shipping (orders $65+) | 3-5 business days | Free |
| Standard shipping (orders under $65) | 3-5 business days | $6.99 |
| Express shipping (orders under $65) | 2-3 business days | $13.99 |
| Express shipping ($65 – $299.99) | 2-3 business days | $9.99 |
| Express shipping (orders $300+) | 2-3 business days | Complimentary |
| Service | Estimated Delivery | Cost (USD) |
|---|---|---|
| Standard shipping – orders $107+ (~approx. $150+ CAD) | 3-8 business days | Free |
| Standard shipping – orders under $107 (~approx. $150 CAD) | 3-8 business days | $25 (~approx. $35 CAD) |
| Expedited shipping | 1-4 business days | $35 (~approx. $50 CAD) |
Duties and taxes are not included in the shipping cost and are the customer’s responsibility to pay. Shipments may be delivered first and billed separately afterward for any duties or taxes owed.
Order Processing
- Orders placed before 12 PM (Pacific Time) are processed the same business day
- Orders placed after 12 PM (Pacific Time) are processed the next business day
Tracking Your Order
Once your order has been shipped, you’ll receive an email with tracking information. Tracking details will be updated within 24 business hours of shipment so you can follow your package every step of the way.
Lost or Stolen Packages
Seyora Jewels is not responsible for packages lost or stolen after delivery confirmation. If that happens:
- Please file a claim directly with the shipping carrier.
- Contact us at support@seyorajewels.com and we will assist.
Incorrect Shipping Information
- Customers are responsible for providing accurate shipping details.
- If a package is returned due to an incorrect address: customer will need to pay a reshipping fee, which might be greater than the previous shipping rate.
A little note from us – every order is carefully packed with care, so it reaches you just as it’s meant to.