Frequently Asked Questions

Seyora Jewels is a completely online brand, so every order is packed and sent with extra care, and we’re right here with you every step of the way.

Ordering & Payment

How do I place an order?

Our website is the place to shop. Browse our collections, add your favorites to your cart, and check out right on seyorajewels.com. Checkout is secure, so you can order with confidence.

How can I pay? Do you accept Venmo or Zelle?

All payments go through our secure checkout, which accepts Visa, Mastercard, American Express, Discover and PayPal. We don’t accept Venmo or Zelle. For custom orders, we’ll create a private listing just for you.

Shipping & Delivery

Where do you ship?

We ship from our Seattle studio across the U.S. and Canada, and we’re working on adding more countries soon! For rates and delivery times, visit our Shipping & Delivery page.

When will my order ship?

All of our pieces are ready to ship, so we send your order out right away once we receive it. See Order Processing on our Shipping & Delivery page for details.

How long does delivery take?

Within the U.S., standard shipping usually takes 3-5 business days, and faster options are available at checkout. For full delivery times, including Canada, see our Shipping & Delivery page.

Can I upgrade to expedited after placing my order?

Yes! Email us at support@seyorajewels.com with your order number and we’ll send you a payment link for the difference. Reach out as soon as you can, since orders go out quickly.

How much does shipping cost?

Shipping is free on U.S. orders of $65 or more. You’ll find all U.S. and Canada rates on our Shipping & Delivery page.

Will I have to pay customs or duties?

Not for U.S. orders, since everything ships from Seattle. For Canadian orders, customs duties and import taxes may apply at delivery and are the customer’s responsibility. More details are on our Shipping & Delivery page.

How do I track my order?

Once your order ships, you’ll get an email with your tracking link. If you don’t see it, please check your spam or promotions folder, or email us and we’ll resend it.

Sizing & Custom Orders

How do I find my bangle size?

Measure the inside diameter of a bangle that fits you comfortably, then match it below:

SizeInside diameter
2.4approx. 5.7 cm
2.6approx. 6 cm
2.8approx. 6.4 cm
2.10approx. 6.7 cm

Between sizes? Message us and we’ll help you choose.

Can you customize bangles to match my outfit?

We’d love to! We’ve styled bangle sets for everyone from bridesmaids to brides. Email us a photo of your outfit, your bangle size and your event date, and we’ll create a set just for you.

Do you customize bridal sets?

Yes! Custom bridal sets take time to get just right, so we recommend reaching out at least 3 months before your wedding.

Returns & Order Issues

Can I return or exchange my order?

Every piece is checked by hand and packed with care before it leaves our studio. Because jewelry is worn so close to the skin, all sales are final, which is how we keep every piece fresh and ready for its new home. If you’re ever unsure about a piece, message us before ordering and we’ll gladly send extra photos or help you find the right fit. You can read our full Return & Refund policy anytime.

What if my order arrives damaged or incorrect?

We’ll make it right! Email us within 48 hours of delivery with photos of the package and the piece, and we’ll send a replacement at no cost to you.

Still have a question?

We’d love to help. Email us at support@seyorajewels.com or send us a message on Instagram at @seyorajewels, and we’ll get back to you within 24 hours.

A little note from us: we’re always happy to help, so never hesitate to reach out.